Shipping Policy

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Items offered on our website are only available for delivery to addresses in India. Any orders placed for delivery to outside of India are not available at this time.

An estimated delivery time will be provided to you once your order is confirmed. Delivery times are estimated and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. We do not ship our products on Sunday.

Unless there are exceptional circumstances, we make every effort to fulfil your order within a maximum of 2-5 business days from the date of your order. Business days mean Monday to Friday, excluding holidays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

GST is charged according to the province or territory to which the item is shipped.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If there is any damage to the packaging on delivery, contact us immediately at hello@nutsetgo.com & info.nutsetgo@gmail.com

Returns and Refunds

You are permitted to return goods purchased by you, subject to a valid reason; A refund may be obtained for goods purchased by you, subject to certain conditions; You may cancel orders for goods purchased by you within a stipulated period of time” It is important to note while the Company makes best efforts to ensure that returns, refunds and cancellations are available to the users of the Website, the Company has to place certain restrictions on the same in order to meet its business, legal and contractual obligations.

You receive a faulty or defective product.
You receive a product that is different from what you ordered. Conditions for returning products The products must be returned in the original condition they were received in, along with the original invoice.
Products must be in their original form and packaging. Brand packaging should be intact.
Replacement of a product will be subject to availability of the product on the website at that time.
To raise a refund/return claim, please send an email to info.nutsetgo@gmail.com Your email must contain name of the product, the order ID, Invoice Number along with a detailed description of the nature of the claim. This must be done within 2 days of receipt of the product.

Refund

Once we receive your item, we will inspect it and notify receipt of the returned item on the email address provided by you at the time of booking the order. After inspection of the item, we will notify you on the status of your refund.
If you paid by net banking/credit card/debit card, we will initiate a refund request to our Payment Gateway Partners within five working days of the approval of your return. Once the request has been processed, the amount will be transferred back to your account/card account within 14 working days or per the timelines of the Payment Gateway / Bank.
If you paid by Cash (Cash On Delivery), we will courier the refund cheque to you within three working days of the approval of your return. The cheque will be prepared in favor of the “Billing Name” you used when placing the order and will be couriered to the “Billing Address” you provided when placing the order.